Services

Practical services for measurable transformation

From a focused audit to ongoing partnership — every service is senior-led, evidence-based and shaped around your organisation's context. Use the overview below to find the right starting point.

Not sure which service you need?

Most engagements start in one of three ways: a fixed-scope audit to establish priorities, a monthly partnership for ongoing improvement, or a focused project for a specific problem.

Website & Landing Page Design

The business problem

Professional, user-friendly websites and high-converting landing pages designed to help small businesses, charities and consultants build credibility, promote their services and generate enquiries.

Who it's for

Small businesses, charities, consultants, coaches and community organisations that need a credible online presence or a focused campaign page.

What ATJ does

  • • Understand your organisation, customers and the action you want visitors to take
  • • Agree pages, structure, content, features and user journey
  • • Design and build a responsive site or landing page aligned to your brand
  • • Support review, feedback and launch preparation

What you receive

  • • Professional business, charity or consultancy website
  • • Campaign, fundraising, launch or event landing pages
  • • Contact, booking, donation and enquiry forms
  • • Mobile-responsive designs and content improvements

Expected business benefits

  • • Communicate your services clearly and build credibility
  • • Make it easier for customers to contact you and capture enquiries
  • • A clear, accessible customer journey that can grow with you

Business Efficiency & AI Audit

The business problem

You suspect there are inefficiencies and AI opportunities in your organisation, but you don't have an evidence-led view of where to start.

Who it's for

SMEs, charities and public-sector teams that want an independent, senior-led assessment before committing to change.

What ATJ does

  • • Structured discovery interviews and questionnaire
  • • Review of one priority process end to end
  • • Assessment of automation and responsible AI opportunities
  • • Initial data-quality and governance observations

What you receive

  • • Current-state process map
  • • Findings and recommendations report
  • • Prioritised 90-day improvement roadmap
  • • Findings presentation meeting

Expected business benefits

  • • A clear, prioritised view of where to invest
  • • Reduced risk of choosing the wrong tool or scope
  • • A shared baseline that leadership and teams can act on

Business analysis & discovery

The business problem

Projects are being scoped without a clear understanding of user needs, existing processes or the real problem to solve.

Who it's for

Leadership teams starting a change programme, and delivery teams that need proper analysis before build.

What ATJ does

  • • Stakeholder interviews and workshops
  • • Current-state analysis and pain-point mapping
  • • Elicitation and documentation of requirements
  • • Options analysis with clear recommendations

What you receive

  • • Discovery report
  • • Requirements documentation (business, user and functional)
  • • User stories with acceptance criteria
  • • Recommended options with trade-offs

Expected business benefits

  • • Fewer expensive changes late in delivery
  • • Solutions grounded in actual user and business needs
  • • A shared understanding across stakeholders

Business process optimisation

The business problem

Processes have evolved organically, are inconsistent between teams and rely too much on manual workarounds.

Who it's for

Operational leaders wanting to cut cycle time, reduce cost and improve customer or staff experience.

What ATJ does

  • • Map current-state processes with the people doing the work
  • • Identify bottlenecks, duplication and hand-off risks
  • • Design a target-state process
  • • Support rollout and adoption

What you receive

  • • Current- and target-state process maps
  • • Root-cause and improvement analysis
  • • Standard operating procedures
  • • Change and adoption plan

Expected business benefits

  • • Shorter cycle times and lower error rates
  • • Consistent experience for customers and staff
  • • A stable foundation before automating or introducing AI

Workflow automation

The business problem

Repetitive manual work is consuming capacity and introducing errors, but you're not sure what to automate or how.

Who it's for

Teams heavily reliant on spreadsheets, email-driven processes and manual system-to-system data entry.

What ATJ does

  • • Workflow discovery and automation opportunity assessment
  • • Tool selection across low-code and integration platforms
  • • Automation requirements and design
  • • Implementation support, testing and staff guidance

What you receive

  • • Prioritised automation backlog
  • • Designed and configured automations
  • • Documentation and runbooks
  • • Staff guidance for ongoing use

Expected business benefits

  • • Reclaimed team capacity for higher-value work
  • • More consistent, auditable processes
  • • A sustainable automation approach — not a fragile hack

Responsible AI & data governance

The business problem

AI tools are being trialled across the organisation without clear governance, risk assessment or accountability.

Who it's for

Boards, executive teams and heads of function that need to adopt AI safely, defensibly and effectively.

What ATJ does

  • • AI readiness assessment and use-case prioritisation
  • • AI risk assessments and supplier reviews
  • • Responsible AI policies and risk registers
  • • Human oversight design and staff guidance

What you receive

  • • Responsible AI policy and operating model
  • • AI risk register and control mapping
  • • Use-case assurance reports
  • • Staff guidance and training materials

Expected business benefits

  • • Confidence to adopt AI where it adds real value
  • • Reduced regulatory, reputational and operational risk
  • • A framework that scales with your AI adoption

Digital-tool selection & implementation

The business problem

You need a new CRM, case-management, workflow or data platform and want an independent view before committing.

Who it's for

Organisations replacing legacy tools, consolidating systems or moving from spreadsheets to purpose-built platforms.

What ATJ does

  • • Requirements gathering and success criteria
  • • Vendor long-list, short-list and evaluation
  • • Structured demonstrations and reference checks
  • • Implementation planning and oversight

What you receive

  • • Requirements and evaluation criteria
  • • Vendor comparison and recommendation report
  • • Implementation and migration plan
  • • Post-implementation review

Expected business benefits

  • • A tool your team will actually use
  • • Reduced risk of buying the wrong platform
  • • A cleaner implementation with fewer surprises

Monthly transformation support

The business problem

You need experienced transformation capacity without the cost or commitment of a full-time hire.

Who it's for

Organisations wanting ongoing senior business analysis, product-owner and improvement support on a retainer.

What ATJ does

  • • Agree monthly priorities aligned to your goals
  • • Deliver scheduled analysis, design and improvement activities
  • • Report progress and adjust each quarter
  • • Provide email support between sessions

What you receive

  • • Monthly priority plans and progress reports
  • • Documentation, process maps and analysis outputs
  • • Quarterly improvement review
  • • Ongoing advisory support

Expected business benefits

  • • Continuous improvement without hiring in
  • • Predictable monthly investment
  • • Momentum after audits or projects finish

Public-sector digital transformation

The business problem

Public-sector programmes need experienced business analysis, requirements and delivery support aligned with the GDS Service Standard.

Who it's for

Central government, local authorities, NHS bodies, arms-length bodies and their delivery suppliers.

What ATJ does

  • • Discovery, scoping and stakeholder engagement
  • • Requirements, user stories and acceptance criteria
  • • Process and service mapping
  • • GDS-aligned agile delivery and assurance support

What you receive

  • • Discovery and options-analysis reports
  • • Requirements documentation and user-story backlogs
  • • Service maps and delivery artefacts
  • • Governance and assurance documentation

Expected business benefits

  • • Delivery grounded in user needs and policy intent
  • • Confidence at service assessments
  • • Additional senior BA and product capacity when you need it

Ready to see where your operations lose time and money?

Start with a Business Efficiency and AI Audit, or book a discovery call to talk through monthly transformation support.